looking for a great way to offer a survey to user
What kind of methods have you used towards your users? I am interested in pushing out a survey that is ongoing based on general user satisfaction with IT-Service.
I have thought about doing it trough the use of notifications when a Work item gets resolved. However if a user has many Work items, they would be asked for the survey in each notification they get for resolved Work items.
Ideally it would be nice if I could target only users that had a recent Work Item and not target users that already had the survey presented. It would also be nice if only a certain percentage of users could be targeted.