looking for a great way to offer a survey to user

Suleyman_Ozden

What kind of methods have you used towards your users? I am interested in pushing out a survey that is ongoing based on general user satisfaction with IT-Service.

I have thought about doing it trough the use of notifications when a Work item gets resolved. However if a user has many Work items, they would be asked for the survey in each notification they get for resolved Work items.

Ideally it would be nice if I could target only users that had a recent Work Item and not target users that already had the survey presented. It would also be nice if only a certain percentage of users could be targeted.

Geoff_Ross

Hi Suleyman,

I'v made a custom Runbook in the past that will grab all IRs and SRs completed in the last week and take 20% of those at random, ensuring no duplicate affected users, and email them a bespoke survey link (with Workitem ID). I scheduled this to run every weekend so the survey email is ready for them on Monday morning.

Geoff

Geoff_Ross

Hi Suleyman,

I'v made a custom Runbook in the past that will grab all IRs and SRs completed in the last week and take 20% of those at random, ensuring no duplicate affected users, and email them a bespoke survey link (with Workitem ID). I scheduled this to run every weekend so the survey email is ready for them on Monday morning.

Geoff

Adrian_Mataisz

We have a runbook that runs every time a WI is completed and sends user an email of WI completion with a lync to take a survey.  

We do it on every WI completed because this is how our organization use to do it in sharepoint. 

We get about 10% completion on surveys. 

Suleyman_Ozden

Hi Geoff

Thats a great way to do it. If you have a screenshot of the runbook it would be helpfull?

Suleyman_Ozden

Adrian_Mataisz said:

We have a runbook that runs every time a WI is completed and sends user an email of WI completion with a lync to take a survey.  

We do it on every WI completed because this is how our organization use to do it in sharepoint. 

We get about 10% completion on surveys. 

Thanks, I thought about doing it in a solution notification but want to avoid spamming individuals.