Display the green information bar a little bit longer

Ingrid_Glatz

When a new incident or service request gets created, after clicking Save, a green information bar is displayed at the top of the form, indicating the creation of the new ticket with its number. We use forms that are pretty long, so the user cannot see this information when not scrolling up fast enough or doesn't realize that this Information is shown on top. Is there a possibility to change the time how long this Information is displayed in the form?

I know, the user can easily click "My Requests" to see whether the ticket has been created but I was asked to find out if the display time could be changed.

Ingrid

Jonathan_Boles

Hi @Ingrid_Glatz, you can change the time the information bar is displayed by modifying the app.lib.js in your inetpub>CiresonPortal\Scripts\app\ folder. The piece that needs to be updated is listed below. Keep in mind that this file will likely be overwritten by any future updates and the change will need to be validated/re-applied each time. The example below is set for 20 seconds. This was originally tweaked by my collegue @Jerry_Veldhuis back when we were on v4.0.10 but the code still exists in the v7.4 version of the Cireson Portal and I've tested successfully. Hope this helps!

<div>//hide after some time</div><div>setTimeout(function () {</div><div>	container.children('.alert').slideUp();</div><div>}, 20000);</div>

Tom_Hendricks

I don't have the answer to this, but I wanted to add that there are other use cases where the ticket does not appear in My Requests, making it even more helpful to control how long the information bar stays put.

Jonathan_Boles

Hi @Ingrid_Glatz, you can change the time the information bar is displayed by modifying the app.lib.js in your inetpub>CiresonPortal\Scripts\app\ folder. The piece that needs to be updated is listed below. Keep in mind that this file will likely be overwritten by any future updates and the change will need to be validated/re-applied each time. The example below is set for 20 seconds. This was originally tweaked by my collegue @Jerry_Veldhuis back when we were on v4.0.10 but the code still exists in the v7.4 version of the Cireson Portal and I've tested successfully. Hope this helps!

<div>//hide after some time</div><div>setTimeout(function () {</div><div>	container.children('.alert').slideUp();</div><div>}, 20000);</div>

Ingrid_Glatz

Hi Jonathan,

I figured out that the default value of the app.lib.js already contains the value 20000 since the new portal version 7. In the past, this value was set to 4000. Thanks for pointing me in the right direction, in case somebody needs to have it displayed even longer.

Ingrid