Add Review Activity based on CR Risk

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2017 in Service Manager

Looking for ideas on the best method to add a Review activity to a CR what has a Risk of High.
One requirement is when added to the activity list it needs to be in a specific location after a specific Review Activity.
Suggestions?

0

Best Answer

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

April 2017 Answer ✓

Those kind of conditional settings I've always tended to put in some kind of evaluation runbook that is the first activity in the entire process. Said runbook could fork off into child runbooks such as evaluating Risk and then inserting a Review Activity into the process before any of the activities (RA/MA) engage.

5

Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

April 2017 Answer ✓

Those kind of conditional settings I've always tended to put in some kind of evaluation runbook that is the first activity in the entire process. Said runbook could fork off into child runbooks such as evaluating Risk and then inserting a Review Activity into the process before any of the activities (RA/MA) engage.

5
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2017

I guess I should add that we are working on implementing the Risk Calculator so we get some sort of standardization of our engineers and what needs the extra review vs lower risks. Maybe I can add that runbook before the needed extra review. Thanks

0

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