Portal Views: definition and customisation

Dietmar_Winze

Hello Community,

in our company we have some custom fields that we need to see in different views.
Can we customise the default views, and is it supported?

Also I would like to know what the filter is that defines what tickets appear in the 4 default views in the Portal
+My Requests
+Team Request
+My Work
+Team Work

Kind regards

Dietmar

Konstantin_Slavin-Bo

I don't think it's supported to include custom fields in the default views. You could promote a view to the portal, get the URL of that, and make new navigation links to link to those views.

Default views are described here: https://support.cireson.com/KnowledgeBase/View/1103#/

Brian_Wiest

My Requests = Any Work Item that the Current user is the Affected User
Team Request = Any Work Item that the Current user AD Group Setup is Settings is a member of and the other users in the same group
My Work = Any Work Item that the Current user is the Assigned to User
Team Work = Any Work Item that the Current user is mapped to support group

Dietmar_Winze

Thank you, that is what I need to know.

Konstantin_Slavin-Bo

I don't think it's supported to include custom fields in the default views. You could promote a view to the portal, get the URL of that, and make new navigation links to link to those views.

Default views are described here: https://support.cireson.com/KnowledgeBase/View/1103#/

Brian_Wiest

My Requests = Any Work Item that the Current user is the Affected User
Team Request = Any Work Item that the Current user AD Group Setup is Settings is a member of and the other users in the same group
My Work = Any Work Item that the Current user is the Assigned to User
Team Work = Any Work Item that the Current user is mapped to support group

Dietmar_Winze

Thank you, that is what I need to know.