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How to hide KBs for endusers

Filip_TheyssensFilip_Theyssens Partner IT Monkey ✭

Hello all,

After having implemented our Service Catalog, we now want to start populating our Knowledge base.

If we've understood it correctly then the Articles need to be created directly into the portal and not from within the SCSM console, right?

I was wondering if this was the case how we can segregate the IT Internal KB's from the enduser KB's?

We will be creating documents with IT procedures and end user faq's.

Can someone elaborate on this?

Thanks!

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