Hide the option to create 'From Template'

Martyn_Fearn Customer Adept IT Monkey ✭✭

May 2017 in Analyst Portal

We have an 'odd' requirement to prevent some users from creating Incidents and Service Requests 'From Template'.

Is there a way to hide this option from the drawer?

Image: https://us.v-cdn.net/6026663/uploads/editor/bs/3uc5nmuz10g0.jpg

TIA

Best Answer

Tom_Hyde Customer Advanced IT Monkey ✭✭✭

May 2017 Answer ✓

Hi @Martyn_Fearn

Add the below to your custom.css...

li[data-click-template="srFromTemplate"]
{
display: none;
}

li[data-click-template="incidentFromTemplate"]
{
display: none;
}

7

Answers

Tom_Hyde Customer Advanced IT Monkey ✭✭✭

May 2017 Answer ✓

Hi @Martyn_Fearn

Add the below to your custom.css...

li[data-click-template="srFromTemplate"]
{
display: none;
}

li[data-click-template="incidentFromTemplate"]
{
display: none;
}

7
Martyn_Fearn Customer Adept IT Monkey ✭✭

May 2017

That worked perfectly, thanks @Tom_Hyde

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