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Integrate the Time Tracker application into the portal

Michael_Baldry

Michael_Baldry Customer Advanced IT Monkey ✭✭✭

May 2016 in Analyst Portal

We've had some feedback from clients that it's a bit clunky to enter time in the portal. The Cireson Time Tracker app adds a timer to both the base SCSM console & the Outlook console, which makes it much easier to keep an accurate record of how much time you've spent on a ticket. Has there been any discussion around bringing that feature into the portal too, to get it closer to feature parity with the others?

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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

May 2016 Answer ✓

Hi Michael,
It's better for you to resubmit. That way you can track it.

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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

May 2016

Has there been any discussion around bringing that feature into the portal too, to get it closer to feature parity with the others?

Hi Micheal,
There has been some discussion on this matter. It may be better to continue this through a feature request in the Portal category.

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Michael_Baldry Customer Advanced IT Monkey ✭✭✭

May 2016

Whoops! My mistake. I thought that's what I was doing. Should I resubmit this in the proper location, or are you able to move it over there?

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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

May 2016 Answer ✓

Hi Michael,
It's better for you to resubmit. That way you can track it.

5
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[Deleted User] Ninja IT Monkey ✭✭✭✭

May 2016

Added for your Michael! https://community.cireson.com/discussion/270/integrate-the-time-tracker-application-into-the-portal#latest

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This discussion has been closed.

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