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Bill time against Manual Activities in the portal

Michael_Baldry

Michael_Baldry Customer Advanced IT Monkey ✭✭✭

May 2016 in Service Manager Portal Feature Requests

When editing Manual Activities in the base SCSM console, we are able to enter Billable Time records directly to the MA, as long as you've opened the MA directly, rather than through its parent work item. When editing them in the Outlook console, it's even nicer, as you're able to open any MA within its parent, and add time into it there. But when viewing activities in the portal, there's no way to charge time against a specific activity, just against the parent work item.

The majority of our analysts use the portal almost exclusively, so it would be very nice if the portal could be made to act the same as the other two options, especially for reporting and SLA/SLO tracking.

3

3

3 votes

Submitted · Last Updated May 2016

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