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do we need Orchestrator to forward SR based on activities?

Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭


Is it possible to forward an SR based on predefined activities (like a predefined workflow with several steps through some different support Groups (HR, ICT etc.)?

If it is possible, is Orchestrator mandatory for that feature?

Thanks for your help and best regards


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