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do we need Orchestrator to forward SR based on activities?

Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭


Is it possible to forward an SR based on predefined activities (like a predefined workflow with several steps through some different support Groups (HR, ICT etc.)?

If it is possible, is Orchestrator mandatory for that feature?

Thanks for your help and best regards



Best Answer


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