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Empty Queue When Workflow not Enabled
Nick_Flint
Customer Advanced IT Monkey ✭✭✭
At time (especially during development and testing) we will disable the Notify Analyst workflows to prevent certain e-mails from being sent out. However, it seems that these just pile up in a queue somewhere because as soon as we enable the workflow we get flooded with all of the past e-mail notifications. Is it possible to clear out whatever queue those notifications are lurking in so they aren't sent/received after the workflow is re-enabled.
Another reason we want to do this is for the go-live of SCSM 2016. We're importing active Incidents from our old system and would like to suppress the emails from that process.
Another reason we want to do this is for the go-live of SCSM 2016. We're importing active Incidents from our old system and would like to suppress the emails from that process.
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Geoff_Ross
Cireson Consultant O.G.
Unfortunately @Nick_Flint , that is how Workflows work.
You might be better off unchecking this setting, the workflows will process as normal, but no email will send.
Alternatively, you can stop the Microsoft Health Agent service so workflows will not be processing.
Geoff6
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You might be better off unchecking this setting, the workflows will process as normal, but no email will send.
Alternatively, you can stop the Microsoft Health Agent service so workflows will not be processing.
Geoff