Notify Analyst 8.0.1.2016 (free) in SCSM 2016 troubleshooting?

Sprague_Chris

Sprague_Chris Member IT Monkey ✭

December 2017 in Notify Analyst

Is there any troubleshooting guide for the Notify Analyst tool? I just imported the management packs and tried to send comments from user to analyst and vice-versa. The workflows show success, but no emails made it to the users. I copied the DLL to the SCSM installation folder of each management server.

Image: https://us.v-cdn.net/6026663/uploads/editor/vy/nxjh7qa0i8af.png

Image: https://us.v-cdn.net/6026663/uploads/editor/om/k2bnzqbi3i9n.png

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Answers

Michael_Aidinovich Cireson Solution Architect Advanced IT Monkey ✭✭✭

December 2017

Hi Chris,

In looking at the picture its showing the Analyst Action Log Notification WF. Are Analyst receiving action log notifications? If so, I suspect the Cireson Workitem User Action Log Notification WF needs to be enabled and / or email template assigned. Let me know.

Thanks,
Mike

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Sprague_Chris Member IT Monkey ✭

December 2017

there are no notifications going from these workflows at all. I can use the SCSM subscription channel to send notifications, just not the cireson subscriptions.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2017

@Sprague_Chris
Did you unblock the zip file before extracting? This can make a pretty significant impact in functionality.

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Sprague_Chris Member IT Monkey ✭

December 2017

no, I just extracted. I will try unblocking before extracting to see if that makes a difference. Will I need to reimport the management pack or just copy the DLLs again?

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Nick_Flint Customer Advanced IT Monkey ✭✭✭

February 2018

Are you getting notifications from other workflows? I've forgotten to turn the notification channel on before. That would prevent emails from flowing for any notification workflow.

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