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Monitoring wall

Hi All,

I want to create a monitoring wall with the following statistics - how do I go about doing this?

Number of Active tickets

Number of unassigned tickets

No of cases closed in a day

Number of high priority tickets


Thanks

James

Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    What version of the portal do you have installed? Most of this can be found in the Analytics dashboards.
  • James_PalmerJames_Palmer Customer IT Monkey ✭
    I don't seem to see analytics anywhere and we are on version 8.1.2?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    It is installed but typically not enabled on 8+
    To check
    Navigation 
    Look for Analytics and make sure Visible is checked off.
    Then you will see all the analytics out of the box dashboards. 
  • James_PalmerJames_Palmer Customer IT Monkey ✭

    So I've gone into navigation settings and there is no analytics?


  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    In our environment it is located at the very end (we even have to scroll down:))



    Can't you see something similar?
  • James_PalmerJames_Palmer Customer IT Monkey ✭
    Thanks Silas, but its not there ...... maybe its chargeable?
  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    I'm not 100% sure, but maybe it is possible that you need to manually select this analytics feature during portal installation, could that be?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    When the v8.1.2 install was run did the installer skip the Analytics page? You can also check to see if there is a Analytics DB in your SQL instance.
    You can always to run the installer again to get it there. 
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