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Notify Analyst - Email distribution group/specific mailbox

Brett_DalyBrett_Daly Customer IT Monkey ✭
Is it possible to use the Notify Analyst to email a distribution group or a specific mailbox instead of each individual member of the support group?

For example, when the support group of a SR, CR and/or MA change, email the distribution group "HelpDesk" instead of listing the 15 members of the support group individually on the email?

We have some support groups that contain users that do not want the notifications and some support groups that want the emails sent to a shared inbox instead of the individuals.

Best Answer


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