Comments in CiresonAnalytics

Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
Is any way to put comments from tickets to CiresonAnalytics? I see that column "Comments" exist in tables SM_WorkItem_ServiceRequest and SM_WorkItem_Incident, but they are empty in all cases.
Or this column is for other purposes?
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Best Answers

  • Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
    Accepted Answer
    Thanks for hint. Ill probably create a new table and I'll create runbook in SCORCH to put comments to this table.

Answers

  • Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
    Accepted Answer
    Thanks for hint. Ill probably create a new table and I'll create runbook in SCORCH to put comments to this table.
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