Recurring Notification Subscription
I have a recurring subscription setup to remind a support group that an IR is unassigned. The notification is working fine except for one problem, the first notification sends immediately once the ticket is created or assigned to a new support group. I am trying to figure out a way to get it to not send the first notification and send the first notification after a certain period of time. In this case my recurrence is every 10 minutes. I can't find a criteria option that will allow the recurring notification to still function, while not sending a notification within the first 60 seconds. I'm looking for something that allows me to say something like "assigned user field is empty for 10 minutes"