Can you change the background colour of the service portal for one analyst?
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I'll add one later if there's still more to cover separately.
We are a specialist learning college and have users with learning difficulties which sometimes mean they have impaired vision so if its not a feature now, then it would be a good feature request.
If you click the "Feature Request" option near the top of the page, then "Service Manager Portal Feature Requests" and finally click the blue "New Idea" button near the top of the list, you can submit a new feature request for people to vote on. I would vote on this up! I think lots of customers would like it for the same and even for different reasons that you first brought it up.
When we had first set up the portal, before it was even in production yet, I had received some comments from some of my colleagues that the left navigation was nearly invisible due to the low contrast of the icons against the background. After adding more contrast between the icons and the background, there were others who preferred the way that the original looked, because the low contrast was not an issue for them. If we offered selectable "themes" in our portal, I think it would get widely used. This could certainly go beyond colors to include spacing, sizing, etc.
I had a play with this and came up with this.
Any user that's a member of the portal_Contrast group has their whole custom.css stylesheet swapped out for contrast.css. This accomplishes the "group access" version of what we discussed here. I do like what @Tom_Hendricks suggested and the ability to create user assignable themes to be set on User Settings.
Created a Feature Request today: