When a user responds to an email request for more info, limit what is added to the comments.

Alan_Foster

Alan_Foster Customer Adept IT Monkey ✭✭

May 2018 in Analyst Portal

I know that I have seen this somewhere but I cannot find it.
When a user responds to an email that is sent with the incident ID in [ ], I want to limit what is added to the comment section in the incident to what is above the "FROM:" so that you don't get a lot of duplicate information in the comments.

0

Best Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2018 Answer ✓

This should be in the settings for the Exchange Connector.

5
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2018 Answer ✓

https://community.cireson.com/discussion/2215/how-does-cireson-support-process-emails

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2018 Answer ✓

This should be in the settings for the Exchange Connector.

5
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2018 Answer ✓

https://community.cireson.com/discussion/2215/how-does-cireson-support-process-emails

5
Alan_Foster Customer Adept IT Monkey ✭✭

May 2018

Thanks @Adam_Dzyacky, now to test.

0

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