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User in Advanced Operator Role doesn't have the "My Team" icon in toolbar

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

May 2018 in Analyst Portal

Hi,

What could cause a user who is configured as member of an ad group attached to an Advanced Operator role for which a queue and support group is defined to not see the "My Team" icon in the toolbar ? I checked and double-checked all the settings and I can't find what's wrong ?

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2018 Answer ✓

That sounds like the Advanced Operator role the user is a part of is not part of an Analyst group that rolls into the AD Group for "All SCSM Analysts" that is defined in the setup of the portal.

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

May 2018 Answer ✓

That sounds like the Advanced Operator role the user is a part of is not part of an Analyst group that rolls into the AD Group for "All SCSM Analysts" that is defined in the setup of the portal.

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Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

May 2018

Indeed, I needed to add this agent's group to the group defined as AnalystADGroup in the Setting Items page of the portal Admin Settings. Thanks for pointing that out Adam.

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