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Promoted Views issue

Just started using promoted views, noticing several information columns are not displaying correctly, just showing NaN.

Any one seen this before?

Answers

  • Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭

    Hi,

    yes - as far as I remember, this was caused by using the wrong datatype in the xml file ...

    e.g.

    did not work:

    <mux:Column Name="statusDisplayName" DisplayMemberBinding="{Binding Path=Status.DisplayName}" Width="100" DisplayName="SR_Header_Status" Property="Status.Ordinal" DataType="s:Double" />


    work:

    <mux:Column Name="statusDisplayName" DisplayMemberBinding="{Binding Path=Status.DisplayName}" Width="100" DisplayName="SR_Header_Status" Property="Status.DisplayName" DataType="s:String" />


    using datatype "string" and "displayname" worked in the promoted view.


    In the scsm console - both versions work ;)


    hope this helps


  • ajparkerajparker Member IT Monkey ✭
    Well no changes, I promoted some views yesterday and the show all info. Tried new ones today and the are giving the NaN, so didn't know if there was issues with something reading that info.. or what I could check.
  • Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭

    hi, just one additional idea - did you "reset" your view in the portal ?

    Sometimes it would also help clearing the browser cache, too

    ... and it looks like, that only "list values" are displaying NaN - are these entries "out of the box list entries?" or do you create own ones, do you use different languages ?


  • ajparkerajparker Member IT Monkey ✭
    Not sure how to "reset" the view.. Did try different browsers to make sure it wasn't end-user issue. Also rebooted the server and promoted a new view, has same issue. Only 1 list is custom the rest are default. And still displaying correctly on Views promoted yesterday.
  • ajparkerajparker Member IT Monkey ✭
    Oh nevermind i see the reset view button, no change there.
  • Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭
    edited June 6
    How did you create the view in the portal ? did you create a new management pack, did you check the management pack for the data types, e.g. compare the new views with the old ones working ? is the same list in the working view ?
  • ajparkerajparker Member IT Monkey ✭
    Created the views in the Console, all using the built in Service Manger Incident Management Configuration Library. 
  • Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭

    btw: ... did you restart the cachebuilder ?

  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    What method did you use to create the views in the console?  I think @Roland_Kind is on the right track here.  It looks like your view definition is pointing to the wrong property.  If you're using the Advanced View Builder it can cause this issue.
  • ajparkerajparker Member IT Monkey ✭
    I did use Advanced View Builder, but only the Copy View option, not to create or edit the view. 
  • ajparkerajparker Member IT Monkey ✭
    Would this cause an issue? Is having the management pack for AVB installed not compatible with cireson?
  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    Having the MP installed is ok.  But any promoted view that was created with Advanced View Builder isn't supported in the portal.  There's a list of promoted views that aren't supported in this KB article.  My recommendation would be to create the view manually without using the Advanced View Builder or use the Cireson View Builder.
  • ajparkerajparker Member IT Monkey ✭
    Would the Cireson View Builder allow to copy views? Im looking for a way to create the same view with just different location, for 40+ locations.
  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    Indeed Cireson View Builder does allow for copying.
  • damon_mulligandamon_mulligan Cireson Consultant Advanced IT Monkey ✭✭✭
    edited June 6
    Yes, the Cireson View Builder app has its own Copy View function. You can either copy out of the box views or a view you created from scratch using the Cireson View Builder.
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