Home Service Manager

unable to view requests

Andy_LeopoldAndy_Leopold Customer IT Monkey ✭
anyone know why some closed requests become unable to be viewed in the Portal or SCSM, but I can see them in reports from the Reports server? it doesnt seem to be an age issue as older request are visible


  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    It is based on your data retention settings in the SCSM console.
    Once they are closed and hit the retention setting value they are removed from SCSM and only live in the warehouse/reports.
Sign In or Register to comment.