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All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.
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Designated Agent: Matthew W. Deen, Esq.
Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101
Email: [email protected]
So speaking in terms of a more "supported" nature and depending on what you're looking to add you could achieve extensions to the platform via management packs that either extend core classes in SCSM or designing your wholly own custom management pack. In either case, both of these would extend the platform in a supported fashion.
- Defining as a management pack means it will also become part of your data warehouse tables (NOT necessarily the cubes unless you include that in your management pack too)
- You could relate this object to others, such as who performed the release, the CR/RR ticket(s) pertaining to the release, etc.
- If you ever rebuild / migrate your current SCSM deployment to a new one (vs. in-place upgrade) this would come along with everything else that you are migrating, instead of being a stray table that you need to remember to include by other means
Like so many other things with Service Manager, there is no single correct answer to this. There are usually several, and you need to weigh the pros and cons of each to determine which is best for your own situation.