"Auto-resolve all incidents associated with thisproblem" is greyed out in Problem Record

Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
Hi folks

The option "Auto-resolve all incidents associated with thisproblem" is greyed out in our Problem Records.
Example:

Of course there are some Incidents related to:


What did we miss?

Thanks and best regards
Silas

Best Answer

  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    Accepted Answer
    I found out what the problem was, you first have to resolve to problem, after that you can active that checkbox..

Answers

  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    Accepted Answer
    I found out what the problem was, you first have to resolve to problem, after that you can active that checkbox..
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