"Auto-resolve all incidents associated with thisproblem" is greyed out in Problem Record

Silas_Sulser Customer Advanced IT Monkey ✭✭✭

July 2018 in Service Manager

Hi folks

The option "Auto-resolve all incidents associated with thisproblem" is greyed out in our Problem Records.
Example:

Image: https://us.v-cdn.net/6026663/uploads/editor/4t/vystv11z7kvn.png

Of course there are some Incidents related to:

Image: https://us.v-cdn.net/6026663/uploads/editor/9m/bvrzds833ri7.png

What did we miss?

Thanks and best regards
Silas

Best Answer

Silas_Sulser Customer Advanced IT Monkey ✭✭✭

July 2018 Answer ✓

I found out what the problem was, you first have to resolve to problem, after that you can active that checkbox..

1

Answers

Silas_Sulser Customer Advanced IT Monkey ✭✭✭

July 2018 Answer ✓

I found out what the problem was, you first have to resolve to problem, after that you can active that checkbox..

1

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AGREEMENT BETWEEN USER AND CIRESON

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The Cireson Community Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (each a “Communication Service,” and collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are appropriate, proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

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Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
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Cireson has no obligation to monitor the Communication Services. However, Cireson reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Cireson reserves the right to suspend or terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Cireson reserves the right at all times to disclose any information as necessary to satisfy any applicable law, rule, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Cireson’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Always use caution when giving out any information concerning your employer or customers, if any. Cireson does not control or endorse the content, messages or information found in any Communication Service and, therefore, Cireson specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Cireson spokespersons, and their views do not necessarily reflect those of Cireson.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

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THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE CIRESON COMMUNITY WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CIRESON (OR ITS SUPPLIERS) MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE CIRESON COMMUNITY WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE CIRESON COMMUNITY WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

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GENERAL

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TRADEMARKS

The names of actual companies and products mentioned herein and on the Cireson Community Web Site may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

your physical or electronic signature;
identification of the copyrighted work(s) that you claim to have been infringed;
identification of the material on our services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

Designated Agent: Matthew W. Deen, Esq.

Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com