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@Billy_Wilson noted in another Teams Integration thread in April 2019 that it's under development.
@Billy_Wilson any updates on this?
@james_kleinschnitz and @Billy_Wilson any update on this?
I don't know exactly what should this 'integration' cover but now in the time of COVID-19 when MS Teams usage hits its peak because of many people moving to home office/remote work this could be really hot topic.
I hope we can collect many good ideas, e.g. open Teams chat by clicking on icon next to (affected/assigned/...) user etc.
I like that idea. One-Click create an IR or SR from a Chat session.
Also, have a grid interface akin to the Analyst Portal as a Teams Channel.
Even integrate Knowledge into its own Channel.
I can envision a Support Team room with their KB channel, Tickets, and Affected Users listed for Chat.
Personally, I'd love to see some of the functionality from the Outlook console make its way into a Teams app. Love the thought of being able to add a tab to the top of our Service Desk team, or a dedicated channel as Brian has suggested, where we can view and work on our assigned tickets... Sure we can technically do this using a website tab that points to the Cireson portal, but to have something native and optimised for Teams would be even better.
To me, Teams integration really means one thing -
The last point is really the pinnacle of using all of the tools together because you have Work Items with Impacted CIs, so you're just retrieving existing relationships but it's being phrased in a common sense way. This would require different level of Azure based AI to achieve, but I feel as though the pieces are there.
We are currently reviewing what is possible for a Teams Integration. At the moment timelines and features of the integration are TBD but we are actively spending cycles on this and will update you as soon as we know more.
Please continue to share ideas on what/how a Teams Integration could add value to your organization.
I'd like to have the teams integration to include something along the lines of Tier Watcher / Notify analyst. Have a popup notification appear when "something happens". This something would be a set of notification choices set up by the connector which every user could turn on according to his preferences - turn on all of them, some of them , none of them.
Example of pre-defined notification popups
Work item you submitted was sucessfully created
Work item has been assigned to you
Work item has been assigned to your support group
Work item has been updated (when there's a new comment / private comment added etc.)
Work item status has changed from x to y.
Clicking on the popup would redirect you straight to the work item for example. The possibilites are endless in my opinion :)
This wouldn't be beneficial for analysts only , as even end users would HUGELY benefit from this since they would receive popup notificaitons immediately when signed in to teams and wouldn't have to go through a load of mails.
I'd guess this'd have to be a Teams APP to work (so everyone can install it individually if they'd like), not a teams channel connector / tab.
And just a simple present status in the workitem for the affected and assigned user would be nice too :)
Another Feature request for Teams integration: https://community.cireson.com/discussion/5388/microsoft-teams-integration-including-online-status-indicators/
I think this is where this topic continues and Teams Integration in form of a Bot starts its life: https://community.cireson.com/discussion/5663/sneak-peek-integrating-teams-to-service-manager :)