hide the default Service Request Area List entries

Andy_LeopoldAndy_Leopold Customer IT Monkey ✭
does anyone have the steps to "hide" the Service Request Area list entries?
see the attached image, thanks

Answers

  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    They cannot be hidden in the console.  They can be hidden in the portal by setting a flag on each list item in the DB.  If your users do not use the console, then I would recommend this approach.

    If you need it hidden in both places, you will need to use your own custom list and alter your forms (presumably with the authoring tool) to use that list instead.  Note that this will create headaches for you, particularly in the data warehouse and the portal's work item search.
  • Andy_LeopoldAndy_Leopold Customer IT Monkey ✭
    Thanks @Tom_Hendricks, i just need to hide them in the Portal, Do you have instructions on how?

    thanks again
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
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