How is a SCSM SLA exposed in the Analyst Portal?

Sandy_Wood

Sandy_Wood Customer IT Monkey ✭

September 2018 in Analyst Portal

We're starting to put together some SLAs in SCSM and wondered how they appear (or not) in the Analyst Portal. I don't see them anywhere when looking at Incidents. Do the fields need to be added specifically somewhere to view?

0

Best Answer

Jeff_Lang Customer Ninja IT Monkey ✭✭✭✭

September 2018 Answer ✓

the SLO column in the grid views should show the time left or a icon for breached slo's.

SLO's will only work for workitems created AFTER the slo is created though, so previously existing workitems will not get the slo attached to them

5

Answers

Jeff_Lang Customer Ninja IT Monkey ✭✭✭✭

September 2018 Answer ✓

the SLO column in the grid views should show the time left or a icon for breached slo's.

SLO's will only work for workitems created AFTER the slo is created though, so previously existing workitems will not get the slo attached to them

5
Sandy_Wood Customer IT Monkey ✭

September 2018

Oh man, it was there all the time. Way over on the right. Duh. Thanks for pointing me in the right direction.

0

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