User Information (CI) Search Page for Analysts

Jonathan_Boles

Ability for Analysts to Search for a customers name or username and be brought to a page with matching results (or directly to the user's CI Info Page with exact username) with ability to click on the caller and view their AD information/extended AD attributes as well as view active/past related work items. This is especially helpful for Service Desk to easily pull up a users existing related WIs or verify identity quickly and efficiently.

Eugen_Mueller

This would be nice. It's a requirement of our SD, too.

Nicholas_Velich

Taking a page from the Portal Asset Search customization on the Downloads page, I put something together that adds this functionality. Just copy the contents of the attached .txt file into your custom.js file.

Afterwards, you will have a new search box added to the Search section:


You can type the username into this box to get some results:


When you pick a user from the list, you are taken to the out of box user page (same as clicking the little "i" on a user picker). This page has details for the user, their assets, their requests, and their assigned work.


It would be great if this could be worked into the search bar at the top of the page, but this should be enough to bridge the gap for now.

Thanks,
Nick

Jonathan_Boles

Nicholas_Velich said:

Taking a page from the Portal Asset Search customization on the Downloads page, I put something together that adds this functionality. Just copy the contents of the attached .txt file into your custom.js file.

Afterwards, you will have a new search box added to the Search section:


You can type the username into this box to get some results:


When you pick a user from the list, you are taken to the out of box user page (same as clicking the little "i" on a user picker). This page has details for the user, their assets, their requests, and their assigned work.


It would be great if this could be worked into the search bar at the top of the page, but this should be enough to bridge the gap for now.

Thanks,
Nick

Absolutely epic work by @Nicholas_Velich!!! Thanks again!

Nicholas_Velich

The User Search has been updated to incorporate some of @joivan_hedrick 's recent changes to the HW Asset Search. The new version will prevent the drawer from sliding in, and allows spaces so you can properly search against Display Name.

See attached.

Leigh_Kilday

I can't believe I missed this. Great work @Nicholas_Velich!

Steve_Clarke

Thanks Nicholas

Eugen_Mueller

Hi,

the new solution doesn't work for me. The search field is not visible.

Dennis_de_Jager

Instead of using the navigation node, using the default search box is possible:

https://github.com/synax/CiresonAdvancedPortalSearch

OOB it has Hardware Asset, Software Asset and User search.

I have made a Search on Locations and Standards as well based on the above Advanced Portal Search.
As a matter of fact I have also built a Service Request search based on one of our custom fields (reference) based on this code.

You need to find the correct ManagedTypeId for the fields you want to search for and the correct ProjectionTypes for the Projections you want to search on. 

Alex_Marsh

This doesn't appear to work in v8.1

Silas_Sulser

We would really love that feature!

I've posted something similar, because I didn't know that this request exists (https://community.cireson.com/discussion/2560/show-all-workitems-of-an-enduser-quickly#latest)

Your idea is great and would save a lot of work for us!

Eugene_Rack

Good morning all
We are upgrading to SCSM 2016 and latest version of Cireson Portal. We were running SCSM2012 and Cireson version 5.x using the Portal Username search code provided by Jovian and using IE11. This has been working fine.
However now that we have moved to SCSM2016 and Cireson Portal Version: 8.3.1.2016 and Management Pack Version: 7.7.2016.185) the Portal User search is causing issues with IE11. The toolbar will sometimes display 4 or 5 Username search fields and can crash IE. Has anyone else upgrade / migrated from SCSM2012 to SCSM2016 and the latest Cireson portal?
Kind regards
Eugene

joivan_hedrick

Hi @Eugene_Rack
Can you try the attached updated version of the Portal Username search? This one was created awhile ago, but fixes the exact issue that you are seeing with some code around line 14. 

Eugene_Rack

Hello @joivan_hedrick
Thanx for the updated code. Will test in the new environment.

Roelof_Luinge

Hi @joivan_hedrick ,

Your code is working fine in the English language. But it is not working in the Dutch Language.
I assume I have to change  something in: navNodeDiv = $(".nav_trigger").find("h4:contains(Search)").first().parent();

But cant get it to work. Any ideas?

Regards Roelof

Roelof_Luinge

Replace Search for Zoek did the job. 

Roelof_Luinge

Hi @joivan_hedrick,

We make a little  change in your code so it is now "multi language":

//The page changed. See if our element exists yet.

var userNav = null;

userNav = $(".nav_trigger").find("h4:contains(Zoek)").first().parent();

if (userNav.length === 0) {

userNav = $(".nav_trigger").find("h4:contains(Searches)").first().parent();

}

It works, but it shows no Assets and Assigned Workitems. Only Details and Request. Any  ideas?

Regards, Roelof

Roelof_Luinge

And it only shows 7 request. Using portal version 8.9.4 Anyone tested this also in 8.9.4?

Roelof_Luinge

Sorry, My bad.  Everything is working fine! 

james_kleinschnitz

With the new Config Items views you can search Users from the Users CI view, you can also search User CIs via Global Search.