Customization statuses SR
In this article https://blogs.technet.microsoft.com/servicemanager/2011/07/07/disabling-workflows-with-overrides/#comments
turn off standard workflow but we need affect only change status process. When I turn of this workflow all events(change status, notification, SLA...) turn off too. How can I find out by what events the status change triggers and what happens when the status changes? Or if you have idea how I can customization status service request please share.