"Assign Analyst By Group" for (Manual) Activities

Robin_Fakler

Hi everybody,
is there a way to activate the "Assign Analyst By Group" feature for manual activities? When I click on the button I always get the error message: "The task has not been configured for this class." (see attachement)

Thank you very much!

Brian_Wiest

You need to add support groups to your MA

Here is the content to do so.

https://github.com/Cireson/Community_AddSupportGroupFieldToMA

Patrick_Chambers

@Robin_Fakler,

You need make sure that the after it is installed you a) verify that it is licensed in Administration > Settings > Cireson - Console App Licensing and b) Configured for manual activities in Administration > Settings > Cireson - GroupAssign Settings.

Robin_Fakler

Hi Patrick,
thank you for your response. The app is licensed but I don´t find any configurations for manual activities within the "GroupAssign Settings" (see attachement).

Brian_Wiest

You need to add support groups to your MA

Here is the content to do so.

https://github.com/Cireson/Community_AddSupportGroupFieldToMA

Robin_Fakler

Thank you very much Brian! 
One more question: Now I have two Support Group fields within the Web Portal (see attachement). The good part is that no matter what field I use, both fields are affected.
Do you have an idea where I can delete the yellow one? Because the red one is from your java script content.

Robin_Fakler

Nevermind, I commented out the function:
MA2SGF_AddSelectBox(data, id, selected)
Now I only have one Support Group field to choose from.