Change Request Subscription

Mina_Saidi

Hi,

I was wondering if its possible to create a subscription that will send an email to the 'Requested by" when a change request has been approved or rejected.

I have gone into subscriptions and i can not find the specific section for approvals.

is this possible at all? or do i need to create a run book for this.

help on this will be appreciated.

Kind regards

Shane_White

Hi Mina,

I take it under your Change Request Activities you have a Review Activity and you want an email sent when this Review Activity has been approved, correct?

If this is the case it would be better to setup a Workflow rather than a subscription and you would need to do it based on the Review Activity as apposed to the Change Request, that way you can set up a Workflow to check for any Review Activities that have been changed to completed and once they are, then to email the Requested By User.

Please see below snippets of a quick example in my Lab:

1. Go to Administration - Workflows - Configuration
2. Chose Activities and when prompted select Review Activity
3.
 




Let me know if this helps.
Thanks,
Shane.

Shane_White

Hi Mina,

I take it under your Change Request Activities you have a Review Activity and you want an email sent when this Review Activity has been approved, correct?

If this is the case it would be better to setup a Workflow rather than a subscription and you would need to do it based on the Review Activity as apposed to the Change Request, that way you can set up a Workflow to check for any Review Activities that have been changed to completed and once they are, then to email the Requested By User.

Please see below snippets of a quick example in my Lab:

1. Go to Administration - Workflows - Configuration
2. Chose Activities and when prompted select Review Activity
3.
 




Let me know if this helps.
Thanks,
Shane.

Mina_Saidi

Hi @Shane_White ,

thanks for your help.

I have tried that, i believe it should work but it doesn't send any email notifications. i want the notification to only go out for the RA activity of approval. not all activities. I have tried many criteria but it doesn't work.

I cant see what I'm doing wrong. any ideas?

Mina_Saidi

we have "created by" user and the email notification is to go to the created by user.

I have also turned off the "apply template" section within the workflow. I tried to turn it on as well but either way it doesn't work.

Mina_Saidi

fixed it. I had added it into the wrong management pack. Recreated and used the correct management pack and it works. Thank you for your help.

Shane_White

No worries glad it helped!