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Change Request Subscription

Mina_SaidiMina_Saidi Customer IT Monkey ✭

I was wondering if its possible to create a subscription that will send an email to the 'Requested by" when a change request has been approved or rejected.

I have gone into subscriptions and i can not find the specific section for approvals.

is this possible at all? or do i need to create a run book for this.
help on this will be appreciated.

Kind regards

Best Answer


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    Mina_SaidiMina_Saidi Customer IT Monkey ✭

    thanks for your help.

    I have tried that, i believe it should work but it doesn't send any email notifications. i want the notification to only go out for the RA activity of approval. not all activities. I have tried many criteria but it doesn't work.
    I cant see what I'm doing wrong. any ideas?

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    Mina_SaidiMina_Saidi Customer IT Monkey ✭
    we have "created by" user and the email notification is to go to the created by user.

    I have also turned off the "apply template" section within the workflow. I tried to turn it on as well but either way it doesn't work.

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    Mina_SaidiMina_Saidi Customer IT Monkey ✭
    fixed it. I had added it into the wrong management pack. Recreated and used the correct management pack and it works. Thank you for your help.
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    Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    No worries glad it helped! :)

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