Assign to previous owner
I have been asked this a couple of times from analysts so here it goes...
"When an IR or SR has been assigned to me, is it possible to quickly assign it back to the person who assigned it to me?"
It will make managing WorkItems so much faster if the support group tree and users do not have to be browsed the whole time.
We have a lot of cases especially outside the Service Desk "1st level" where the WorkItem has to go to the person/group who assigned it to you.