Notify Analyst and Support Group at new attachment

Jacky_Gross

Hello,
How may I implement a notification at WI update when new attachment has been added?In this moment if the user or service desk updates the WI by attaching files, no one gets notified. We would like that the analyst and the support group receive a notification.
Regards,
Jacky

Shane_White

Hey Jackie,

There certainly is! You will need to created a Subscription that runs when an Object is Created and point it at the File Attachments Class, you can then also do a similar thing with your email template that you use to send the email and get information such as who added the attachment and the ID of the Workitem.

Please see my below screenshots on the main things you need to set:

This is on the General Tab:

This is on the Related Recipients Tab:


This is what you can configure in the Email Templates:




Hope this helps!
Shane.

Shane_White

Hey Jackie,

There certainly is! You will need to created a Subscription that runs when an Object is Created and point it at the File Attachments Class, you can then also do a similar thing with your email template that you use to send the email and get information such as who added the attachment and the ID of the Workitem.

Please see my below screenshots on the main things you need to set:

This is on the General Tab:

This is on the Related Recipients Tab:


This is what you can configure in the Email Templates:




Hope this helps!
Shane.