Notify Analyst and Support Group at new attachment

Jacky_GrossJacky_Gross Customer IT Monkey ✭
Hello,
How may I implement a notification at WI update when new attachment has been added?In this moment if the user or service desk updates the WI by attaching files, no one gets notified. We would like that the analyst and the support group receive a notification.
Regards,
Jacky

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