Migration to Office365

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2019 in Service Manager

We are starting the process of migrating from Exchange on prem to Office 365 hosted exchange. Wondering if others have done the same, and if they have an recommendations on getting SCSM to connect to O365 mailbox's.

In all my test cases I am getting a 403 Forbidden response when attempting to connect. I think it might have something to do with O365 requiring a logon of user@domain.com but when you set that in the linking framework it attempts to connect with domain.com\user.

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Best Answer

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

Resolved
After creating a cloud only account were able to successfully log in after getting the server online.

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Answers

Rob_Simon Customer Adept IT Monkey ✭✭

April 2019

For us, the usernames are COMPANYNAME.onmicrosoft.com\user

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2019

Tried that and getting 403 forbidden.
Since we are running ADFS we recently created a cloud only account and still getting the error.

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Rob_Simon Customer Adept IT Monkey ✭✭

April 2019

Hmmm...only other thing to suggest would be username@company.onmicrosoft.com

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2019

The linking framework of SCSM will not allow that, if you type it in, the system changes it to your example.

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

Resolved
After creating a cloud only account were able to successfully log in after getting the server online.

0

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