< and > Character Present in User Input Corrupts Work Item
We have a request offering that prompts the user for a subject and description. These prompts are mapped to the Title and Description properties of the work item. Over the last several weeks we have been experiencing an issue where if the user includes the < or > characters in the description field the work item is corrupted. Not only are we unable to open the work item in the analyst portal; but trying to open the work item in the SCSM console crashes the entire console application. This happens when an e-mail address is copy/pasted from Outlook (the email address is enclosed in <>).
Currently I'm creating a new work item manually with the problem characters excluded. Has anyone else experienced and mitigated this?