IT Monkey:   Click Here to Help Me Build the Agenda for Upcoming Cireson Webinars!

< and > Character Present in User Input Corrupts Work Item

Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭

We have a request offering that prompts the user for a subject and description. These prompts are mapped to the Title and Description properties of the work item. Over the last several weeks we have been experiencing an issue where if the user includes the < or > characters in the description field the work item is corrupted. Not only are we unable to open the work item in the analyst portal; but trying to open the work item in the SCSM console crashes the entire console application. This happens when an e-mail address is copy/pasted from Outlook (the email address is enclosed in <>).

Currently I'm creating a new work item manually with the problem characters excluded. Has anyone else experienced and mitigated this?

Best Answer


  • Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭

    @Peter_Miklian - Thanks for confirming that. I guess it's true that misery loves company; especially if it's due to a software bug!

  • Peter_MiklianPeter_Miklian Customer Adept IT Monkey ✭✭
    edited August 13

    @Nick_Flint check , new release v9.3.10 with lot of fixes including 'undefined' UserInputs is out :)

    We tried to upgrade portal to latest version in lab but the <> issue is still there.

    I just created IR87739.

Sign In or Register to comment.