Send email from Analyst Portal very very slow

Andreas_Voigt · October 2019

Hi There,

i was informed by our analysts, that for some time now the "send email" button on the analyst portal "doesnt work" anymore.

When having a look myself it showed, that is actually i s working, but taking really long to open.

As i dont have a grasp on where to start troubleshooting this I would be very happy for any clues.

Thanks in advance

Andreas

Kenneth_McMichael · October 2019

Thanks - I see this too after updating to 9.4.2 in QA - will be putting back on 9.4.1 for now :(

Gabriel_Lences · October 2019

Which portal version are you at? Try to upgrade the portal maybe, i recall us having a similiar problem a few versions back.

Justin_Workman · October 2019

It's still an issue in 9.5.2:

Andreas_Voigt · October 2019

Thanks for the replys , is there actually a way to downgrade to a previous release so my analyst's can work again ?

Gabriel_Lences · October 2019

Hi Andreas,

check this thread to see how to download older versions of the portal :)

Kenneth_McMichael · October 2019

Thanks - I see this too after updating to 9.4.2 in QA - will be putting back on 9.4.1 for now :(

Shane_White · November 2019

Just for the people in here that are rolling back their updates, there is a workaround to this for 9.4.2:

In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451:

cont.modal('show');

});

to look like this:

});

cont.modal('show');

Thanks,

Shane

Jari_Juntunen · January 2020

@Shane_White Thank you! Works great.

Best Answer