custom dropdown issue

Peter_MiklianPeter_Miklian Customer Advanced IT Monkey ✭✭✭


we created custom form for 'Server' objects in Authoring Tool.

When analyst opens configuration item (server) form no dropdowns can't be clicked. Switching to other form tab (e.g. Related Items) and back activates dropdowns.

Any suggestions what may be the cause? Thank you.


  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @Peter_Miklian

    I did a quick search around this and this is Microsofts method for adding a list picker (Which I assume is what these drop downs are):

    To add a List Picker control to a form

    1. Ensure that the Form Customization Toolbox pane is open and that the form that you want to customize is open in the authoring pane.
    2. Drag the List Picker icon from the Form Customization Toolbox pane to the form. Click the List Picker control on the form.
    3. In the Details pane, select the List type property, and then click the ellipsis (...) icon. In the Select a list dialog box, select the list of items that will populate the List Picker control that you are creating. Select a list from the Available lists list.
    4. Click OK.
    5. Click any other property, such as Width or Height, in the Details pane to customize other properties of the List Picker control.
    6. Click File, and then click Save All to save the custom form to a management pack.


    If you built the custom form using XAML, make sure you didn't disable the dropdown box in the XAML or something like that!

    This may be helpful, if not let me know!



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