SCSM don't set Affected User and Assigned user from template

Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭

Since few days I've problem that SCSM don't set "Affected User" and A"ssigned to" - which is set in SR templates.

I try to reset services but it won't help - mayby I reset wrong service. Does anyone has solved similar problem?

Answers

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @Marek_Lefek

    What version or the Portal are you currently running on?

    Thanks,

    Shane

  • Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭

    Hi @Shane_White

    we have 9.4.2, but after update the problem was fixed!

    Only we have problem with Send mail function. The form is loading about 20 sec.

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @Marek_Lefek

    This is due to the bug in Send Email, could you please try implement this workaround and let me know if it fixes it! (PR90111)

    In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451: 

    cont.modal('show');

                  });


    to look like this:

                  });

     cont.modal('show');

    Let me know how you get on!

    Thanks,

    Shane

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