SCSM don't set Affected User and Assigned user from template

Marek_Lefek

Marek_Lefek Customer Advanced IT Monkey ✭✭✭

November 2019 in Service Manager

Since few days I've problem that SCSM don't set "Affected User" and A"ssigned to" - which is set in SR templates.

I try to reset services but it won't help - mayby I reset wrong service. Does anyone has solved similar problem?

0

Best Answer

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

November 2019 Answer ✓

Hi @Marek_Lefek
This is due to the bug in Send Email, could you please try implement this workaround and let me know if it fixes it! (PR90111)
In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451:
cont.modal('show');
});

to look like this:
});
cont.modal('show');
Let me know how you get on!
Thanks,
Shane

5

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

November 2019

Hi @Marek_Lefek
What version or the Portal are you currently running on?
Thanks,
Shane

0
Marek_Lefek Customer Advanced IT Monkey ✭✭✭

November 2019

Hi @Shane_White
we have 9.4.2, but after update the problem was fixed!
Only we have problem with Send mail function. The form is loading about 20 sec.

0
Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

November 2019 Answer ✓

Hi @Marek_Lefek
This is due to the bug in Send Email, could you please try implement this workaround and let me know if it fixes it! (PR90111)
In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451:
cont.modal('show');
});

to look like this:
});
cont.modal('show');
Let me know how you get on!
Thanks,
Shane

5
Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

May 2020

Hi @Marek_Lefek
This has now been resolved in the latest version of the portal if you wish to update :-)
Thanks,
Shane

0

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