Turn on Notify on Create results in a flood of emails.

Brian_WinterBrian_Winter Customer Adept IT Monkey ✭✭

We found out years ago that if you enable a Notify Analyst "on create" workflow, a flood of emails for old WIs gets sent out. I month ago we upgraded our NA app which clears out all the workflow "Enabled". Yesterday we found that someone forgot to check the "On SR Create" notify Support Group. I'm afraid that when we enable it, another flood of notifications will be sent. Any way to stop the flood?


Thanks!

Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    Durning an outage window disable your E-Mail channel.

    Enable the feature.

    Allow the workflow to run find all the records and fire off the notifications

    Since the channel is disabled they will all just record an event in the operation manager log that they failed due to no channel.

    When workflow has caught up to present enable the channel again.


    HTH

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