Turn on Notify on Create results in a flood of emails.

Brian_Winter

Brian_Winter Customer Advanced IT Monkey ✭✭✭

January 2020 in Notify Analyst

We found out years ago that if you enable a Notify Analyst "on create" workflow, a flood of emails for old WIs gets sent out. I month ago we upgraded our NA app which clears out all the workflow "Enabled". Yesterday we found that someone forgot to check the "On SR Create" notify Support Group. I'm afraid that when we enable it, another flood of notifications will be sent. Any way to stop the flood?

Thanks!

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Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2020

Durning an outage window disable your E-Mail channel.
Enable the feature.
Allow the workflow to run find all the records and fire off the notifications
Since the channel is disabled they will all just record an event in the operation manager log that they failed due to no channel.
When workflow has caught up to present enable the channel again.

HTH

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Joakim_Normann Customer Adept IT Monkey ✭✭

April 2020 edited April 2020

@Brian_Wiest What is the easiest way to check if the workflow has caught up to present? I enabled notifications for MA activities without thinking first which flooded my user with emails and in many cases there were notifications for activities that had been completed some time ago. I enabled notifications for both assignment and when the activity goes from Pending to In-Progress. Next time I will disable the E-Mail channel first.

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