Handling cross-department Service Requests
- Assigning the Support Group of the SR
- Assigning the Assigned To of the SR
I'm curious what people are doing around this area other than viciously defining the Manual Activities that make up the respective SR and then reporting on those activities (which is what I'm expecting to the community consensus to be, but I'm open to being wrong!)
we are looking at this now, and rather than assigning an SR to a support group, we assign it to an SR quality control group/individual, who "overlooks" all SRs to make sure they are on track.
its the activities that get assigned to support groups etc. does make reporting a bit of a pain though I know
Would love to hear if you have found a good way to handle this.
The above scenario is exactly what I've done to ease some of the reporting pain.