Request Offering Mapped Data Not Disappearing
Hello all, I have a request offering with a few user prompt fields that I am passing off into a runbook. There's one piece I no longer need (it is mapped to text5 in my case), so I took it out of the Initialize Data in the runbook. It is still showing up in the request offering prompts in SCSM, no matter what I do.
- I've taken the text5 piece out of the runbook and checked it back in
- I completely deleted the runbook from SCSM and re-ran the connector sync to SCO, which brought it back in, as Active
- The runbook template can see that the text5 field is no longer there
- The service request template that references the runbook template can see that the text5 field is no longer there
- I've Unpublished/Published the request offering
- I've made a brand new request offering, but it's still there
Not sure what to check at this point, so any help is greatly appreciated.