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Request Offering Mapped Data Not Disappearing

T_R_Ash_McCan_1T_R_Ash_McCan_1 Member IT Monkey ✭

Hello all, I have a request offering with a few user prompt fields that I am passing off into a runbook. There's one piece I no longer need (it is mapped to text5 in my case), so I took it out of the Initialize Data in the runbook. It is still showing up in the request offering prompts in SCSM, no matter what I do.

  • I've taken the text5 piece out of the runbook and checked it back in
  • I completely deleted the runbook from SCSM and re-ran the connector sync to SCO, which brought it back in, as Active
  • The runbook template can see that the text5 field is no longer there
  • The service request template that references the runbook template can see that the text5 field is no longer there
  • I've Unpublished/Published the request offering
  • I've made a brand new request offering, but it's still there

Not sure what to check at this point, so any help is greatly appreciated.


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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @T_R_Ash_McCan_1 - Did you restart the cachebuilder service?

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    T_R_Ash_McCan_1T_R_Ash_McCan_1 Member IT Monkey ✭

    This was actually still in the console, I hadn't even made it to the Cireson pieces yet. I ended up just deleting and completely re-creating the request offering, and this seems to have fixed it. Thanks again!

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