Customizing the Work Item .js Files

Priyan_Mistry

Priyan_Mistry Customer IT Monkey ✭

March 2020 edited March 2020 in Analyst Portal

Does anyone know if it is possible to edit the ServiceRequest.js file for example, to include user properties on the request page itself?

Instead of clicking on the 'i' icon next to the affected user, would it be possible to add the user's username property or any other affected user properties next to the Affected User field as a disabled form field.

0

Best Answer

Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

March 2020 Answer ✓

Hi Priyan,

You can add these properties using the "ExtraProps" attribute. Here is an example that uses the UPN/email property of the user:

In the ServiceRequest.js file, you would add the following:

Hope this helps!

Thanks,
Nick

5

Answers

Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

March 2020 Answer ✓

Hi Priyan,

You can add these properties using the "ExtraProps" attribute. Here is an example that uses the UPN/email property of the user:

In the ServiceRequest.js file, you would add the following:

Hope this helps!

Thanks,
Nick

5
Priyan_Mistry Customer IT Monkey ✭

March 2020

Cheers Nick!

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