Tina_Sams
Customer Adept IT Monkey ✭✭
Hello,
A colleague is trying to create some dashboards and we need one for Problem Management. We would like to be able to show a count of how many Incidents are linked to a Problem record but he can't see how to do this. Any suggestions gratefully received.
Thank you.
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Answers
@Tina_Sams - This may not be all of what you're looking for, but may be a start. This SQL query will show the PR ID and the count of work items related to it. You could build a SQL Table Widget on a dashboard page with this query to show at least a part of what you're wanting.
SELECT
pr.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C as 'WorkItemId',
count(*) as 'COUNT'
FROM MTV_System$WorkItem$Problem pr
JOIN Relationship r
ON r.SourceEntityId = pr.BaseManagedEntityId
AND r.RelationshipTypeId = 'cb6ce813-ea8d-094d-ee5a-b755701f4547' --System.WorkItemRelatesToWorkItem
GROUP BY pr.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C
Thanks Justin, I'll pass the information on.