Resolution list changes
I need to extend Incident Resolution list to better track reasons for cancelling tickets.
When adding child list item I get error in my prod environment. I can create new items and their children but not child items of default items.
I know that I must not delete default items as this would break some workflows (https://cireson.com/blog/creating-the-perfect-scsm-cleaning-up-out-of-the-box-clutter/, section Sealed Lists), but they can be modified.
My other question is: how can I store my custom items and children in separate MP? Could anyone advise? Thank you.