Creating multiple Configuration Items from a Service Request
Hopefully I can explain this well, basically we have a need for users to enter information in a Request Offering and have that information create one or more Configuration Item records. Is there a way to do this with runbooks? We currently do something similar with long lists of items in csv format, but the customer would prefer that not be used this time.
They want something like this:
Asset name: Asset1, Asset2, Asset3, etc.
Location: Here, There, over there,
and so on.
We are currently using SCSM 2016 and Orchestrator 2016. I didn't know if there was a way for SCORCH to read through the inputs and create each CI separately.
Any ideas or help is greatly appreciated!