Anna_Espiritu
Customer IT Monkey ✭
Whenever I try to select Edit Advance Request Offering to specific RO regardless if it's under published or draft, the system is prompting for the attached error and will close the system.
Kindly advise urgently on how to fix this.
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Answers
Is there any more information in the Operations Manager log in the Windows Event Viewer?
Hi @Anna_Espiritu
Can you please confirm the version of the Cireson Advanced Request Offering Management Pack?
Also, tell me about this RO, where did it come from? Was it created in this system or imported? Was it created as a 'Standard' RO or an Advanced RO?
Geoff
@Justin_Workman - Error shows from the HealthService, OpsMgr Connector, DataAccessLayer, OpsMgr SDK Service, etc.
@Geoff_Ross - It's v7.5, I think it was created in the system as an Advanced RO if I'm not mistaken.
@Anna_Espiritu
There was an issue with a certain version of ARO on the layout tab if it tried to open an ARO without any pages defined. This was the case if you opened a 'standard' RO with the ARO editor because a standard RO cannot have any pages.
However, this would not happen if the RO was created in the system as an ARO so maybe this isn't it.
Are you able to confirm the full version of the ARO MP you have installed and are you able to share the MP with this tricky ARO in it and I can take a look.
Geoff
Hi @Anna_Espiritu
Any update?
Hi @Geoff_Ross,
Apologise for slow response, it's confirmed an ARO, MP version is 7.5.3079.0. I don't think I could share the whole MP file here, which part of it you want to see?
BTW, I can see backup of MP but not ARO, do you think the error will vanish if I just import the MP from the backup?
Hi @Anna_Espiritu
I think the best way forward would be to open a support ticket with us where one of the team can dive into this issue and help you. DM me if you need help with that.
Geoff