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Portal Configurations

James_JohnsonJames_Johnson Customer Adept IT Monkey ✭✭

Can the SLA copy the portal database configurations? Such as nav items, dashboards, etc..

Thanks,

James

Best Answer

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    @James_Johnson - The LMA app does not copy any portal data. There are a few different approaches to that. If it's a brand new portal server that's being set up, I would recommend just backup and restore the old portal database to the new location and run the portal installer pointing to the new location.

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    @James_Johnson - The LMA app does not copy any portal data. There are a few different approaches to that. If it's a brand new portal server that's being set up, I would recommend just backup and restore the old portal database to the new location and run the portal installer pointing to the new location.

  • James_JohnsonJames_Johnson Customer Adept IT Monkey ✭✭

    Hi @Justin_Workman

    So just restore the whole ServiceManagement database from the old to the new?

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    Yeah. The installer will perform any necessary schema updates and all your custom nav nodes and KB articles will be there already.

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