alex_kokin
Member IT Monkey ✭
I need the same User Input in Incident Request forms like the one in the Service request form
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Answers
Hi @alex_kokin
Yes you would need to edit the form, please follow this KB to do so:
This will show you how to edit forms, but the thing you need to add to the form it:
{
name: "UserInput",
type: "userInput"
},
Let me know if this helps.
Shane
it has it in the incident.js but its not showing in the portal?
Hi @alex_kokin
Have you customized your forms at all? Like set anything up for specific groups..?
Also, if you open the developer tools, do you see any errors?
Can you confirm that the IR was filled out via a Request Offering?
Thanks,
Shane
Yes it has been modified. I have attached it here.
@alex_kokin Did you forget to attach?
Where is that file located in your CustomSpace structure?
Thanks,
Shane
Its at the root of customspace
Do you have a folder in customspace called workitem? If so is there anything in it?
Umm. I have no idea what happened to your picture but that is one big link!
I know right...
I have deleted them for the sake of scrolling.. email me the pic:
shane.white@cireson.com
How strange...what version of the portal are you on?
10.3.2
I am trying to upgrade this server to 10.4.1 and it is not staying up after. the pool service just keeps crashing. Have you seen this?
Application pool 'Selfservice' is being automatically disabled due to a series of failures in the process(es) serving that application pool.
So I paused my upgrade for a bit...
I think you need to raise a ticket, seems like you have got some funky stuff going on in your environment!
You should have some extra folders in custom space which may an issue if you have changed the default web directory from C:\inetpub\CiresonPortal to something else, have you done this?
It has been this way for years now.
Interesting, can you raise a ticket for this issue so we can take a deeper look?
will do
I'm in the same boat. Please share findings!
Actually, placing the Incident.js file in the CustomSpace/WorkItem sub folder worked!
I have been tied up with other issues, so I have not approached the upgrade again yet. But hey, if you find it please do share...
And it retains all the custom settings?
Yes, That I can tell. We have some custom js and some rearraigned fields, and it all checks out.
Thanks for confirming @Brian_Winter All should work as normal, just a new place to put them for neatness!
So should I then move all the .js files in there?
Noooooooo, just move all custom .js files work items in there, like Incident.js, ServiceRequest.js etc.
What's odd is that we have a custom ChangeRequest.js file in root (just changes Notes field name to User Impact). Sitting in the root and works fine. That's what had me stumped with Incident.js.
Yh sometimes it still reverts back to the old location, which is fine, but going forward move them all in here for neatness and because that's the first place it tries reading, so if you have it in multiple places then this one is priority