Change Advanced Operator Role to Read Only Role

Jerrett_Ferguson

Jerrett_Ferguson Customer IT Monkey ✭

April 2021 in Service Manager

Hi

Anyone know of a way to change an existing user role that is set to Advanced Operator to Read-Only Operator? It doesn't look like you can change that in the console, so maybe PowerShell? Or is that not a changeable option?

We have different User Roles created as Advanced Operator that gives visibility into different views, but we'd like to change those to Read-Only Operator and no longer give them access to create or modify work items. The only way I can see to do that is to create a new User Role that is Read-Only Operator and move the users into that role, which would be tedious!

Thanks!

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Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2021

@Jerrett_Ferguson - You can't change the roles as you have discovered. I know you can use powershell to enumerate members of a role, but I'm not sure if you can rearrange them.

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