SMLets Exchange Connector Workflow
James_Johnson
Customer Advanced IT Monkey ✭✭✭
I'm trying to use the newest version of the exchange connector and set it up using the imported management pack with the workflow but after setting everything up the workflow never seems to run. I can fire the script manually and it works but I can't get it to run automatically based on the MP settings.
Is there something I missed for setting up the workflow other than just checking the box for it? Anything I could check to see what might be happening?
Thanks,
James
Best Answer
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James_Johnson
Customer Advanced IT Monkey ✭✭✭
Well I figured out what the issue was, needed to unblock all of the files since they were downloaded from the internet... 😩
However now that I have it working (mostly) it brings up another question I have. This version doesn't seem to detect replies/email threads and use that to update a ticket without the IR number in the subject line. Is there a setting I missed for that or is functionality no longer there?
1
Answers
Exchange connector 4.0?
Did you remember to add the dlls into the primary manager server SCSM folder?
3.2, I didn't see a v4.0 on the github repo. I copied the SMLets.Exchange.Connector.Resources.dll to my SCSM folder, is there more that need to be copied as well?
Are you attempting the Microsoft connector or the home grown Adam connector?
The smlets connector from Adam
It appears I have been summoned.
First thing I'd do is make sure logging is enabled, copy the DLL (you've already done this so nvm), make sure you configure the MP to point to the location of the PowerShell as 3.x versions of the MP introduced that field.
Oh good, the summoning circle worked. 😀
Logging is enabled, nothing shows up unless I run it manually. I have the MP pointing to the 3.2 version of the script.
Do you have any error events in the Operation Manager event log?
Nope
And presumably no larger issues with workflows currently?
Everything seems to be working fine, emails, priorities, etc. Is there someplace I can check to see if the workflow was created? I didn't see anything for it under workflow status.
Yup, you'll find it in Service Manager Linking Framework Configuration:
Okay so I do see it in the MP.
Well I figured out what the issue was, needed to unblock all of the files since they were downloaded from the internet... 😩
However now that I have it working (mostly) it brings up another question I have. This version doesn't seem to detect replies/email threads and use that to update a ticket without the IR number in the subject line. Is there a setting I missed for that or is functionality no longer there?
Appreciate the insight there James! I've updated the Wiki to cite this.
And that functionality you refer to (merge replies) does remain. Head over to Processing Logic -> Update Work Items missing [Work Item] in the Email Subject
Hi @Adam_Dzyacky
I'm seeing a new problem now where the exchange connector will run but it doesn't process anything. I see in the event log that it says "Messages to Process: x" but then it doesn't actually process them.
I ran it manually once and I saw some errors in powershell that said "New-SCSMObjectProjection : The specified value did not conform to the maximum length requirements.
At C:\Exchange Connector\smletsexchangeconnector-3.2.0.18\smletsExchangeConnector.ps1:2657 char:37"
I figured that was because the emails were too long for an action log comment so I unchecked the add whole email to action log box and that made that error go away but I'm still seeing it not process emails on the workflow sometimes. I had logging on level 3 but just bumped it up to 4 to see if that tells me any more.
The first thing that comes to mind is an issue addressed in the latest v3.3 wherein emails that have attachments that are other emails fail to process. This issue unique to using the workflow. If you watch/star the repo you'll get notified when releases happen.
But to your action log point, that's something I can look into