Review Activities replies not picked up

George_Kouskouridas

George_Kouskouridas Customer IT Monkey ✭

May 2021 in Service Manager

Hi all,

since some time we are experiencing an issue where RAs replied via email are not picked up from Service Manager. We cannot identify a specific pattern or group of users for which it fails.

Issue was happening with low frequency in the past but lately we see it happening for 2-3 hours every day. It works again normally with no change.

In the Workflow status the Reviewer Voted Workflow has no errors , however it misses incoming RAs replies.

I have cleaned up the Health State folder but did not solve the issue.

Moreover, there are no logs in the event viewer.

Any ideas where should i start investigating and troubleshooting?

0

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2021

@George_Kouskouridas - It sounds like it's more of an issue with the Exchange Connector vs any workflows. Are the messages getting deleted from the Exchange Connector user's inbox?

0

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