KB Article API Calls
John_Long
Customer Advanced IT Monkey ✭✭✭
Hi all!
First post! Great work on the community site!
I'm trying to push some of our existing KB articles that we have in SharePoint Online into the KB.
I'm able to extract the Inner HTML of the pages within SharePoint and then output to file, using some pattern matching to change image tags from relative to absolute URLs along the way.
It's not perfect, but it works, and the formatting travels with it.
I'm hitting a wall on the upload of content to the Cireson KB though. Despite the KnowledgeBase API returning HTTP 200 on POST of the JSON payload, the pages aren't creating.
Has anyone been able to automate some of this previously! I know the KB API is deprecated but I cannot see a create/update equivalent in the new Article model.
All hints and tips welcome!
John
First post! Great work on the community site!
I'm trying to push some of our existing KB articles that we have in SharePoint Online into the KB.
I'm able to extract the Inner HTML of the pages within SharePoint and then output to file, using some pattern matching to change image tags from relative to absolute URLs along the way.
It's not perfect, but it works, and the formatting travels with it.
I'm hitting a wall on the upload of content to the Cireson KB though. Despite the KnowledgeBase API returning HTTP 200 on POST of the JSON payload, the pages aren't creating.
Has anyone been able to automate some of this previously! I know the KB API is deprecated but I cannot see a create/update equivalent in the new Article model.
All hints and tips welcome!
John
1
Best Answers
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carrie_medine
Member Advanced IT Monkey ✭✭✭
Hello,
There is currently an issue with creating new KBs via the API - development is working on a fix that should be available in a future version.
Thanks,
Carrie
6 -
carrie_medine
Member Advanced IT Monkey ✭✭✭
Hello,
Yes there has been a new API method fro adding Knowledge Articles please see the documentation here:
https://support.cireson.com/Help/Api/POST-api-V3-KnowledgeBase-AddOrUpdateHTMLKnowledgeApi
Thanks,
Carrie
6
Answers
There is currently an issue with creating new KBs via the API - development is working on a fix that should be available in a future version.
Thanks,
Carrie
Is the KB creation via API fixed? Indeed, I should work on Cireson KB creation from Confluence pages beginning of September. I already have API for confluence export so I just need a solution to create automatically KB in the Cireson solution. Thanks in advance.
Pierre-Louis -
Just wondering on the above. Was progress made on this in the v6 release?
Yes there has been a new API method fro adding Knowledge Articles please see the documentation here:
https://support.cireson.com/Help/Api/POST-api-V3-KnowledgeBase-AddOrUpdateHTMLKnowledgeApi
Thanks,
Carrie